Privacy Policy

Privacy Policy

The Storrar Practice is committed to protecting and respecting your privacy.
This privacy policy explains what personal information we keep, what we do with it and the limited circumstances in which we may share your data with others.

This privacy policy may be updated occasionally. Please check it every so often to make sure you are aware of any changes.

The privacy policy has been written to be clear and concise. It doesn’t provide every detail of our collection and use of personal data. We would be happy to provide further information if you have any queries or concerns. If you would like further explanation please contact us using the contact detail below.

Who are we?

We are The Storrar Practice, Veterinary Surgeons. Our address is 26 Tarvin Road, Boughton, Chester CH3 5DH. Our telephone number is 01244 311106.

What information is collected from you?

We may collect and store your name, address, telephone numbers and email address.

Where we store your personal data

As part of the services we offer to you, the information which you provide to us is stored within our practice management system, Vet Space.

How information about you will be used

As your chosen Veterinary Surgery, we have a legitimate interest in processing your data, which includes some or all of the following:

• To enable us to provide our veterinary services to clients
• Where the processing enables us to enhance and personalise our services and communication for the benefit of our clients
• To provide communications including by post which we think will be of interest to you.
• For statistical analysis.
• For debt collection purposes.
• We may also use your information to send you reminders about products and services you have already purchased from us by SMS, email or post. Examples include reminders about when your pet is due for a vaccination, flea and worming treatments, and appointment reminders.

Who do we share your information with?

The people who have access to your information are employees and operators of The Storrar Practice.

This information may be shared with other Veterinary Practices in the event of referrals when you have agreed to this.

We will not share your information with any third parties for their marketing purposes. We will not sell your data on to any third parties.

Companies working on our behalf: In some situations, we use a third party company to help provide some of our services (for example processing laboratory samples or sending reminder messages when your pet’s vaccinations are due). In these circumstances, we will share only the data required to provide the service.

We have contracts in place with these third parties that ensure your data is stored safely, will not be used for purposes other than fulfilling our contract with them and will not be retained by them for longer than is necessary.

We may also be required to share your information with insurance companies when processing pet insurance claims. This is necessary to allow you to claim on pet insurance policies.

How long do we keep your information?

We will keep your personal information for as long as you remain our customer. Once you cease to be our customer we may keep your personal information for up to 8 years in order to maintain records according to rules that apply to us.

Your preferences

If you would not like to receive reminders about products and services you have purchased from us (for example vaccination, flea and worming treatments) you can opt out of these messages by contacting the practice by telephone or in writing at any time.

Your personal rights

You have the right to request access to your personal information held by us. We will respond within one month and the information will be provided free of charge. Please do this by writing using the following address: 26 Tarvin Road, Boughton, Chester, CH3 5DH, UK

You have the right to ask us to stop using your personal data, restrict how we use it, or to delete it. There may be legal or other reasons why we may need to keep using your data but please contact us if you think we should not be using it.

You also have the right to correct any personal information you believe is incorrect. Please let us know if you think this is the case.

You have the right to ask for your personal data to be transferred to another service provider in a useful format.

Complaints

If you would like to complain about the way we have handled your data please contact us in person, by telephone or in writing by post to 26 Tarvin Road, Boughton, Chester, CH3 5DH, UK.

If, following your complaint you are not happy with the outcome or our response, you are also entitled to complain to the independent regulatory authority, the ICO.

This Policy was last updated in May 2018.